podEnglish Elementary 28 Office Phone

Useful phrases to say on the phone
1.
What does Carol say ?
-> Hi, could( can ) I speak with Marty Bickman, please ?
* could is more formal than can 

2.
Marty isn't in the office.
-> Can I take a message ?

3.
Why is Carol ringing Marty ?
-> I'm afraid ( == I'm sorry) I can't make it.
* we say this when we can't go to an appointment 
- I'm very busy today. I'm afraid I can't make it for lunch.
- I'm sorry I can't make it to the meeting.